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Faq's

Frequently asked questions about our products

Here we have to tried to answer some of the general questions about our products that we have been asked over the years. Hopefully we have managed to cover your questions but if we haven't - then simply just give us a call on 0800 246 5806 and we will be happy to help.

Alternatively, you can ring us on +44 1344 750788.


Frequently asked questions about our all weather outdoor TVs

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What is supplied with my TV Screen?

Included in the box are, wall bracket, detachable speakers, 3 metre long cable loom, remote control unit, replacement vent filters, the instruction manual and a 1 year return to base warranty.

What is IP66 rated?

IP66 is a rating that defines the ability to keep out foreign objects. The IP stands for Ingress (the act of entering) Protection.

An IP66 rated enclosure is "dust tight" and protected against heavy seas or powerful jets of water.

This is defined as:

Action:Water projected in powerful jets (12.5 mm nozzle) against the enclosure from any direction shall have no harmful effects
Test duration:At least 3 minutes
Water volume:100 litres per minute
Pressure:100 kPa at distance of 3 m

How deep is the bracket that holds the TV to the wall?

For screen sizes 26" – 55" it’s 40mm and for the 65" screen and above it's 45mm deep.

Does the screen contain a media player?

There is a lockable space in the bottom of the screen where you can insert both a USB and an SD Card. A function on the remote control allows you to play your media content on a continuous loop compatible with all file formats (excluding DivX without conversion.)

How do your screens with in-built PC work?

With the addition of the in-built PC, they’ll allow you to update and refresh your content via the Internet from anywhere in the world. Control a single screen or multiple screens – all from the comfort of your desk.

Can the screen be used in portrait as well as landscape?

All of our TV screens can be placed either horizontally or vertically.

Are your outdoor TV screens vandal-proof?

To a point, yes. They are fitted with a with a laminated, toughened 6mm anti-reflective glass, 3mm steel casing/bezel and come with security wall fixings to make the installation even more robust.

What other models are available in the your range?

Also available across our range are models which feature an in-built Wi-Fi enabled PC, this allows you to update your content remotely, from any location in real-time. These screens can also be fitted to become touch-screen models giving you complete touch-panel freedom when interacting with your content. They’re just like using a large tablet computer!

Do I get a warranty with your products?

All of our TV screens are supplied with a 1 year (return-to-base) warranty. This covers all parts and all labour. Extended warranties are available upon request.

Can I not just put a regular TV in some kind of outdoor casing or housing?

Our range of Outdoor TVs are not to be confused with a TV housing for a conventional TV. Our products are purposefully designed and built to withstand extreme conditions. When you receive your TV, all you need to do is unbox, mount the bracket and screen, power-up and the job is done. Due to their nature, our screens are regularly left on and outside 24/7.

Issues arising from putting a TV in a box can include un-safe and un-tidy cabling, picture distortion as a result of having two reflective surfaces, the screen overheating and substantial condensation due to poor air-circulation, as well as the bulk associated with placing a TV in an external casing. Some external cases can be more than 8” deep. Our screens start from 93mm deep.

You get everything you need with our range of all weather outdoor TVs, it's all in the box. Our products come complete with an integral/internal heating and cooling system, wall mounting bracket, external speakers and a 3-metre long cable-loom. All of these things remove any additional hassle and mean that the TV screen is quick and easy to install.

Do you supply screens in other colours?

Would you like white for a yacht or a complimentary green for the garden? We can supply any screen in pretty much any colour. Or if you have a specific RAL code and we'll match that. We can finish either the TV bezel or the entire TV front and back. Please ask us for details and for an estimate, it’s not as expensive as you might think.

Do you hold stock?

Almost all of our key-lines shown here on our website are stock items, having stock is often what sets us apart from our competitors, and if we don’t have an item, we can usually get it within a couple of days.